Mr. Appliance of Howard County

Reviews about Mr. Appliance of Howard County

• Curtis

  Apr, 12 2018
  ★ ★ ★ ★ ☆
  "UPDATE:
  Customer service reached out and agreed that the cost of the repair should have been given before the repair was done. They refunded half making the repair $113 which is a fair price for the repair. So, bonus points for good customer service.
  
  ORIGINAL:
  They do good work and they call you before hand. The technician was knowledgeable. BUT, service can be expensive! $$$$
  I didn't get a quote for the cost of repair before it was done, otherwise I could have decided if $226 was worth it or not to repair a microwave. I SHOULD have been informed before the repair, but was NOT.
  If they don't do the repair it's $89 for having them come out. My microwave is an above the stove type with the exhaust fan and the issue turned out to be a blown fuse.
  
  It took LESS THAN AN HOUR to inspect, replace, clean up and write the bill, LOL!
  
  I would probably have been better off replacing the microwave as it's a few years old, but with the $89 fee for the service call, having it repaired was probably the better option. I am thankful that the microwave is working again and that I could afford the repair.
  Just remember to ask that they give you a price estimate before they begin any repairs so that you can decide if it's worth it or not!"

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